We are committed to delivering a fair, open, and clear complaints process, in order to ensure a satisfactory outcome for all clients who raise a complaint. If you have a complaint about any aspect of our services, please raise your concern with your usual Ascentium contact.
If your complaint is not resolved to your satisfaction, you can escalate your complaint to our Complaints Officer at fid-Complaints@ascentium.com, and where appropriate, our Data Protection Officer at fid-Privacy@ascentium.com (for more information on our Privacy statement, click here).
We also value general client feedback, whether it is positive, neutral, or negative, to help gain a balanced indication of client satisfaction, and help improve our service levels. General feedback can be emailed to your usual Ascentium contact or fid-Feedback@ascentium.com.
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