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Customer Experience

The term “agency of the future” is used so much that it’s become meaningless. Pick up any copy of Ad Age. You’ll read about the demise of the traditional agency and the emergence of. . . well, take your pick. With so many different visions of the future floating about, you have to wonder if anyone is really looking very hard. It’s easy to critique today’s agency. It’s a wee bit tougher to say what will or should evolve over the next five years. ... Read More